At ek999, your privacy is not an afterthought — it's built into how the platform works. This Privacy Policy explains exactly what personal data ek999 collects, why we collect it, how we use it and what rights you have over your own information. We've written this in plain language so every player in Bangladesh can understand it without needing a law degree.
All data between your device and ek999 is protected by industry-standard SSL/TLS encryption at all times.
ek999 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes.
You can access, correct or request deletion of your personal data held by ek999 at any time by contacting support.
ek999 only collects the data that is genuinely needed to operate your account, process payments and keep the platform secure.
This Privacy Policy explains how ek999.club ("ek999", "we", "us", "the Platform") collects, uses, stores and protects the personal data of players and visitors ("you", "the user"). It applies to all interactions with ek999 — whether you're browsing the site, registering an account, making a deposit or contacting our support team.
ek999 takes data privacy seriously. We collect only what we need, we use it only for the purposes described in this policy and we never sell your data to anyone. By using ek999, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the platform.
This policy should be read alongside the ek999 Terms and Conditions. Together, these documents form the complete agreement between you and ek999 regarding your use of the platform and the handling of your personal information.
Plain language summary: ek999 collects your data to run your account and keep it secure. We don't sell it, we protect it with encryption, and you can ask us to delete it any time. Questions? Email [email protected].
ek999 collects personal data in two broad categories: information you provide directly and information collected automatically when you use the platform. Here is a full breakdown of what ek999 collects and why each piece of data is needed.
| Data Type | Examples | Why We Need It |
|---|---|---|
| Registration data | Full name, date of birth, email address, phone number | To create and manage your ek999 account and verify your age |
| Identity documents | National ID, passport scan | To verify your identity before processing withdrawals (KYC) |
| Payment data | bKash/Nagad/Rocket account number | To process deposits and withdrawals securely |
| Communications | Support chat messages, emails | To resolve your queries and maintain a record of interactions |
| Responsible gaming data | Deposit limits, self-exclusion requests | To enforce the tools you set and protect your wellbeing |
| Data Type | Examples | Why We Need It |
|---|---|---|
| Device data | Device type, operating system, browser version | To optimise the ek999 experience for your device |
| Usage data | Pages visited, games played, session duration | To improve platform performance and personalise your experience |
| IP address | Your internet connection's IP address | To detect fraud, enforce geographic restrictions and maintain security |
| Transaction logs | Bet history, deposit and withdrawal records | To maintain accurate account records and comply with regulations |
| Cookie data | Session tokens, preference settings | To keep you logged in and remember your settings |
ek999 collects your personal data through the following channels. Understanding how data reaches us helps you stay in control of what you share.
Note: ek999 does not purchase personal data from third-party data brokers or marketing lists. All data we hold about you comes directly from your interactions with the ek999 platform.
ek999 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes you would not reasonably expect. Here is exactly how your data is used on ek999:
Marketing communications: ek999 will only send you promotional emails or SMS messages if you have explicitly opted in during registration or through your account settings. You can opt out at any time by contacting [email protected] or updating your preferences in your account.
ek999 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain your session and enable core platform functions | No — required for ek999 to function |
| Preference cookies | Remember your language, display settings and game preferences | Yes — disabling may affect your experience |
| Analytics cookies | Track page views, session duration and feature usage to improve the platform | Yes — opt out via browser settings |
| Security cookies | Detect suspicious login attempts and protect against CSRF attacks | No — required for account security |
You can manage or delete cookies through your browser settings. Note that disabling essential or security cookies will prevent ek999 from functioning correctly and you may not be able to log in or play games. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
ek999 retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. The following retention periods apply:
When data is no longer required, ek999 securely deletes or anonymises it so it can no longer be linked to you as an individual. If you request deletion of your data before the mandatory retention period has expired, ek999 will restrict processing of your data to the minimum required for legal compliance only.
ek999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.
Despite these measures, no online platform can guarantee 100% security. If you suspect your ek999 account has been compromised, change your password immediately and contact support at [email protected]. ek999 will investigate and take appropriate action without delay.
Your role in security: Use a strong, unique password for your ek999 account. Never share your login credentials with anyone. ek999 will never ask for your password via email, chat or phone.
As a player on ek999, you have the following rights over your personal data. To exercise any of these rights, contact ek999 support at [email protected]. We will respond to all data rights requests within 30 days.
Request a copy of all personal data ek999 holds about you. We will provide this in a readable format within 30 days.
If any data ek999 holds about you is inaccurate or incomplete, you can request that we correct it at any time.
Request deletion of your personal data. Note that some data must be retained for legal compliance even after account closure.
Ask ek999 to limit how your data is used while a dispute or investigation is ongoing.
Object to ek999 processing your data for marketing purposes. We will stop immediately upon receiving your request.
Request your data in a structured, machine-readable format so you can transfer it to another service if you choose.
How to submit a request: Email [email protected] with the subject line "Data Rights Request" and describe what you need. We may ask you to verify your identity before processing the request to protect your account security.
ek999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm they are 18 or older during registration, and ek999 verifies age as part of the KYC process before processing withdrawals.
If ek999 discovers that a player under the age of 18 has registered an account, that account will be closed immediately, all data associated with it will be deleted and any deposits will be returned minus amounts already wagered. If you believe a minor has registered on ek999, please contact us at [email protected] immediately.
ek999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data practices. When material changes are made, we will notify registered players via email and post a notice on the ek999 platform.
The updated policy will be published on this page with a revised effective date. Your continued use of ek999 after the updated policy is published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using ek999 and contact support to close your account.
We encourage you to review this Privacy Policy periodically so you are always aware of how ek999 handles your personal data. Minor clarifications or corrections that do not materially affect your rights may be made without specific notification.
If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how ek999 handles your personal information, please get in touch. Our support team is available 24 hours a day, 7 days a week.
For data rights requests, please use the subject line "Data Rights Request" in your email so our team can prioritise and route your message correctly. We aim to respond to all privacy-related enquiries within 2 business days and to complete data rights requests within 30 days.
Related policies: This Privacy Policy should be read alongside the ek999 Terms and Conditions and Responsible Gaming policy for a complete picture of how ek999 operates and protects its players.
Privacy at ek999 isn't just a policy document — it's how the platform is built. Here's what that looks like in practice.
ek999 does not build advertising profiles from your data or share your behaviour with ad networks. Your gaming activity stays between you and ek999.
Your bKash, Nagad and Rocket account details are never stored on ek999 servers. Payments are processed directly through the respective providers' secure systems.
Identity documents submitted to ek999 are reviewed securely and not retained beyond the period required for verification. Your ID is used only to confirm who you are.
ek999 only sends promotional messages to players who have opted in. Unsubscribe at any time with a single email to support — no questions asked.
Everything ek999 does with your data is documented in this policy. No hidden data flows, no undisclosed third parties, no surprises.
Have a privacy concern at 2am? ek999 support is available around the clock. Data rights requests are handled by a dedicated team with a 30-day response commitment.